Privacy Policy

GDPR Privacy Policy

An overview of how we collect and use your information

This is an overview of:

the types of information we collect about you
how we collect and use it
who we might share it with
the steps we’ll take to make sure it stays private and secure
your rights to your information.

More information

We are keen to ensure that people feel comfortable to ask questions at any point about how we process data. If you want to know anything more then. Please either phone, email or call us during office hours.

Who we are

When we say ‘we’, we mean our Data Protection Officer who is the ‘data controller’ for the information in this overview. This means we’re responsible for deciding how we can use your information.

The information we collect

We collect information about you from different places including:

directly from you
from a third party acting on your behalf
from publicly available sources
when we generate it ourselves
from other organisations.

We’ll only collect your information in line with relevant regulations and law and this may relate to any of our processes, products or services.

You’re responsible for making sure you give us accurate and up to date information.

How we’ll use your information

We’ll use it to complete any processes, to include products and services you’ve requested and other purposes e.g.:

to confirm your identity and address
to understand what best products and services to tell you about
to carry out your instructions
to improve our products and services
to complete any internal processes relating to employment or other company processes which we are obligated to complete to meet our legal requirements

We’ll only use your information where we’re allowed to by law e.g. carrying out an agreement we have with you, fulfilling a legal obligation because we have a legitimate business interest or where you agree to it.

Who we can share your information with

We may share your information with other companies we work in partnership with. We may also share your information with others outside of the company.

How long we’ll keep your information

We’ll keep your information for as long as you have a relationship with us, or as long as we need to keep it to meet certain legal obligations. After it ends we’ll keep it where we may need it for our legitimate purposes e.g. to help us respond to queries or complaints, meet HMRC processes etc.

Transferring your information overseas

We do not intend to send your information overseas. When we do, for legitimate reasons, we will ensure they have it has an appropriate level of protection.

Your rights

You have a number of rights relating to your information. Some of these include:

right to request us to alter incorrect data
right to request a copy of any data held
right to have data erased
right to non-automated decision being made